Privacy Policy

Box24 Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account features, customer support channels and related online services. It should be read together with the website’s other terms and notices, which may explain how the services operate.

Personal information means information that identifies a person or can reasonably be connected with them. The information handled will depend on how a player uses the website. For example, a person who only browses the website may provide less information than a player who opens an account, completes verification, makes a payment or requests account support.

Players should provide information that is accurate, current and complete when requested. If account information changes, it should be updated where account tools allow this or raised with support. Providing certain information may be necessary to open or use an account, process transactions, complete checks or meet applicable obligations.

Information collected

• Account details, such as a player’s name, date of birth, contact details, username and other information used to create or manage an account.
• Verification information and documents, which may be requested to confirm identity, age, account ownership or other details required for safe and lawful account operation.
• Payment and transaction records, including information about deposits, withdrawals, gaming activity, account balances and related payment events. Payment providers may process some payment details directly.
• Communications, including messages sent to customer support, feedback, complaints, questions and records of assistance provided.
• Technical information, such as IP address, browser type, operating system, device identifiers, approximate location information and information about how the website is accessed or used.
• Cookie and similar technology data, including information about sessions, preferences, website activity, security functions and general performance.

Box24 Casino may use personal information for purposes connected with providing and managing casino services. The purpose of collecting information will generally be related to the player’s interaction with the website or to responsibilities that apply to online gambling services.

• To create, maintain and administer player accounts.
• To verify a player’s identity, age, account details and eligibility to use particular services.
• To process deposits, withdrawals, payments, refunds and other account transactions.
• To provide customer support, respond to questions and investigate complaints or account issues.
• To carry out security, anti-fraud, anti-money-laundering and responsible account checks where appropriate.
• To detect, prevent and investigate suspicious, unlawful, abusive or unauthorised activity.
• To operate, maintain, test and improve the website, its features and user experience.
• To send service messages, including account notices, transaction updates, security alerts and other important information.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

Some processing may be necessary to provide a service requested by a player. Other processing may be required for security, fraud prevention or legal compliance. Where marketing consent is used, players can withdraw that consent at any time. Withdrawing consent does not affect processing that is carried out for other valid purposes, such as managing an account, completing a transaction, preventing fraud or meeting a legal obligation.

Marketing communications

Players may receive promotional messages only where the relevant communication is permitted. Marketing messages may include information about website features, offers or other services. Players can use an unsubscribe option included in a marketing message where available, adjust communication preferences through their account where available, or contact support to withdraw consent. Important operational and security messages may still be sent when needed to administer an account.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website performance and improve how pages and services operate. Some cookies may be necessary for core website functions, while others may support analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features. Browser settings may also allow players to delete cookies that have already been stored. The options and controls available depend on the browser and device being used.

When information may be shared

Personal information may be shared where reasonably necessary to provide services, operate the website, complete transactions, protect players and the business, or meet legal obligations. This may include sharing relevant information with payment and financial service providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support partners, professional advisers and other service providers that assist with website operations.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or misuse, or in connection with a business change. Service providers may only receive information relevant to the services they perform, subject to appropriate handling requirements.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security controls may include access restrictions, monitoring, authentication processes and protective technology. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep passwords and account details confidential and contact support if they suspect unauthorised activity.

Storage and retention

Personal information may be stored by Box24 Casino or by service providers supporting the website. Information may be processed or stored in locations outside the player’s state, territory or country where service providers operate. Appropriate steps may be taken to handle information consistently with applicable privacy requirements.

Information is generally kept only for as long as it is needed for the purposes described in this policy. However, some account, transaction, identity, security and communication records must be kept for a period required by law, even after a player closes an account. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are subject to reasonable checks to confirm the requester’s identity and may be limited where information must be retained, where disclosure would affect another person’s privacy, or where a request cannot be completed for a valid legal or security reason.

Requests players may make

• Access personal information held about them and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete, out of date or misleading.
• Request deletion of personal information where there is no continuing need or valid reason to retain it.
• Withdraw consent to marketing communications and request that promotional messages stop.
• Ask questions about the handling, sharing or protection of personal information.
• Raise a privacy concern or request an explanation if a player believes information has been handled incorrectly.

To exercise these rights or make a privacy request, players should contact support@box24casino.best. The request should explain what information or action is involved and include enough detail to help locate the relevant account or records. For security, additional information may be requested to verify identity before a request is completed.

A request will be considered in accordance with applicable requirements. If information cannot be deleted because it must be retained, this will be explained where appropriate. Closing an account does not automatically remove every record, particularly where records are needed for legal, security, financial or dispute-related purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. Players should review this page periodically, especially before providing new information or continuing to use account services.