Responsible Gaming

Gambling involves risk. There is no guaranteed way to win, and past results do not predict future results. A game outcome is not affected by how long you have played, how much you have lost or whether you believe a win is due. Trying to recover losses by increasing your bets can lead to further losses and make it harder to stay in control.

Only gamble with money you can afford to lose after essential expenses have been paid. Gambling funds should come from your entertainment budget rather than money needed for rent, mortgage payments, food, bills, education, medical costs or other important commitments. Never borrow money, use credit intended for necessities or sell belongings to fund gambling.

Gambling should not be used as a response to stress, loneliness, boredom, anxiety or financial pressure. It is also best avoided when you are affected by alcohol, medication or other substances, as these can make it more difficult to make careful decisions. Take regular breaks, keep track of time and avoid playing when you are tired, upset or distracted.

Practical principles

• Set a spending limit before you begin and stick to it.
• Set a time limit so that gambling does not take over other activities.
• Treat every deposit as money that may be lost.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from household and essential finances.
• Do not gamble to prove a point, relieve difficult feelings or solve money problems.
• Take breaks and make time for family, friends, work, study and other interests.
• Review your gambling habits regularly, even if you currently feel in control.

Problem gambling can develop gradually. A person may begin by spending more time or money than planned, then find it increasingly difficult to stop. Some people hide their activity, minimise their losses or continue gambling despite negative consequences. Recognising a change early can make it easier to take action.

Consider whether any of the following statements apply to you. No single sign provides a diagnosis, but several signs together may indicate that gambling is becoming harmful or difficult to manage.

• You gamble for longer than you intended or return shortly after deciding to stop.
• You spend more money than planned or increase your stakes after losing.
• You feel restless, irritable or preoccupied when you are not gambling.
• You think about gambling frequently or organise your day around it.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, use credit or delay important payments because of gambling.
• You have tried to reduce or stop gambling but have not been able to do so.
• You miss work, study, appointments or social activities to gamble.
• Gambling is affecting your sleep, mood, relationships or general wellbeing.
• You gamble to escape problems or to improve how you feel.
• You continue gambling after significant losses in an attempt to win the money back.
• You feel shame, guilt, anxiety or hopelessness connected with your gambling.

If these signs feel familiar, stop gambling and speak with someone you trust. You do not need to wait for a serious financial or personal crisis before seeking help. Support is available, and asking for assistance is a practical step towards regaining control.

Box24 Casino may provide account features that can help you manage your activity. Depending on the feature and your account, these may include deposit controls, spending or loss limits, time reminders, account breaks and self-exclusion. Availability, eligibility and how a feature operates may vary. Review the information shown in your account and contact the site support team if you need help understanding an available option.

Set limits before playing

A limit is most effective when it is chosen before gambling begins. Consider setting a maximum amount for deposits, spending or losses over a period that suits your circumstances. You can also set a maximum session length or use reminders to prompt a break. Choose an amount that does not affect your essential living costs, and do not change a limit simply because you are losing or trying to win.

Take a break

If you feel distracted, upset or unable to follow your limits, stop playing and take a break. A temporary account break can create space to reassess your habits and priorities. During a break, avoid opening another account or using another gambling service to continue playing. If you believe a short break is not enough, consider a longer account restriction or self-exclusion.

Use self-exclusion when needed

Self-exclusion is a stronger step for people who want to stop gambling for a set period or indefinitely. Once requested, the relevant account access may be restricted in accordance with the applicable process. Read the terms of the self-exclusion arrangement carefully and ask the support team about any steps required to activate it. Self-exclusion should be treated seriously and should not be bypassed by creating another account.

Protect your account and finances

• Use a secure password and do not share your login details.
• Keep payment methods for gambling separate from money needed for everyday expenses where possible.
• Check your account activity and transaction history regularly.
• Keep a personal record of deposits, withdrawals, time spent and overall results.
• Remove saved payment details if they make impulsive deposits easier.
• Ask a trusted person to help you monitor your limits if you are finding this difficult.
• Do not allow another person to use your account or gamble on your behalf.

You are not alone if gambling has become difficult to manage. Start by speaking openly with someone you trust, such as a partner, family member, friend, doctor or counsellor. A support person can help you make a plan, review your finances, activate account restrictions and stay accountable.

Players in Australia can also seek assistance from gambling support services, financial counsellors, mental health professionals and community organisations. These services can provide confidential information and practical guidance about gambling concerns, budgeting, debt and related wellbeing issues. Search for an appropriate Australian service through a trusted government, health or community source, or ask a health professional for a referral.

If gambling has caused financial stress, avoid trying to solve the problem by gambling more. Make a list of essential payments, pause non-essential spending and consider speaking with a qualified financial counsellor. If gambling is affecting your mental health, seek professional support. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent crisis service in your area.

Our approach

Responsible gaming is a shared responsibility. Box24 Casino aims to provide information and account options that help players make informed decisions. We may apply account checks, restrictions or other measures where required by applicable rules or where activity raises responsible gaming concerns. We may also ask questions about your play or request information to help assess whether your account is being used safely.

Please provide accurate information and respond honestly to responsible gaming messages. If you are concerned about your own gambling or someone else's gambling, use the account support options available on this website. Taking action early is usually easier than waiting until the situation becomes more serious.

Age and account responsibility

Only people who meet the applicable legal age and eligibility requirements may use online gambling services. Keep your account private and prevent children or other unauthorised people from accessing it. Responsible gambling information should be discussed with household members where appropriate, particularly if gambling activity is affecting shared finances or family wellbeing.

If you are unsure whether gambling is right for you, the safest choice is not to gamble. Set a limit, take a break or request account restriction before placing another bet. Your wellbeing and essential financial commitments should always come first.